Please read these terms before confirming your journey with CAATS. If you have questions about your booking, collection arrangements or any charges, call 01253 335060 or email bookings@caats.co.uk.
1. Booking confirmation and passenger details
You will receive a booking confirmation from us by email once you have made a booking. It is your responsibility to check and confirm all these details are correct. If you fail to do this and you have supplied any incorrect information then we cannot be held responsible.
By making a booking with us you are agreeing to the terms and conditions set out on this website.
2. Deposits
We reserve the right to charge a non-refundable deposit for bookings. This will be at our discretion and will mainly be applicable during busy periods.
3. Customer cancellations and missed journeys
We reserve the right to charge a 10% administration fee for bookings that are cancelled with less than 1 weeks notice. This increases to 50% with less than 48 hours notice.
If passengers do not arrive on the day, time and flight that has been booked with us then no refund will be given for the journey.
4. Changes to return journeys
It is your responsibility to inform us of any changes to your return plans. If you fail to do this then no refund will be given.
If you inform us in advance that you are returning earlier or later than the original booking date/time then every effort will be made to accommodate your new request subject to availability.
5. Collection arrangements and parking charges
On your return you must contact your driver when you come through to the arrivals hall and he/she will drive into the car park to collect you. We reserve the right to pass on additional car park charges if the driver is waiting for more than the 30 minutes.
If you have not been met by your driver within 30 minutes of arrival you must contact us before arranging alternative transport. If you fail to do this then any other arrangement will be made at your own expense.
6. Journey delays, collection times and breakdowns
We cannot be held responsible for any adverse weather or road conditions that may affect the arrival time at your destination
We reserve the right to change collection times due to unforeseen weather/road conditions.
We cannot be held responsible for any vehicle breakdowns, however we will endeavour to find a replacement vehicle to get you to your destination ASAP
We cannot be held responsible for any flight delays or early arrivals on your return but will endeavour to keep your wait to a minimum.
7. If CAATS cancels your booking
In the unlikely event that we have to cancel your booking we will do so with as much notice as possible and a full refund will be given.
8. Questions or concerns
To raise a question or concern about your booking or journey, contact CAATS on 01253 335060 or email bookings@caats.co.uk. Please include your booking details so the team can look into the matter.
Your statutory rights are unaffected.
Last updated: 17 October 2026.